Frequently Asked Questions — SuomiHelp

We are a multilingual (ru/fi/en) consulting service for those who live in or are moving to Finland. We help with Migri, Kela, DVV, TE-toimisto, banks, and enrolling children in daycare and school. We explain Finnish procedures in plain language, fill out forms together, translate official letters, and join online meetings. We work online across Finland and in person in Espoo, Helsinki, Vantaa, and Kerava. More details — on our Services page.

No, we are not a law firm and do not provide legal services. We explain how procedures work, what documents are needed, and how to fill in forms correctly. If you need legal help — we'll recommend trusted professionals. Our job is to remove the stress and confusion of navigating the system, not to replace a lawyer.

Write or call us via WhatsApp, Telegram, or phone. Briefly describe your situation — we'll respond within a few hours and find a convenient time. Consultations are held via Zoom, WhatsApp, or Teams. If you're in Uusimaa — an in-person meeting is possible. More details — on our How It Works page.

Yes, we work online across all of Finland. Most of our clients receive help remotely — via video call or messaging. It's convenient, fast, and doesn't depend on your location.

We consult in Russian, Finnish, and English. When needed, we translate official letters, forms, and documents. We also assist in online meetings with Finnish officials where interpretation is required.

Migri forms are available only in Finnish, Swedish, and English. We help you fill in the form together: explain each section in your language, translate Kela letters, verify everything is filled correctly, and prepare you for independent submission via Enter Finland. After the consultation, you'll know exactly what you wrote and why.

It depends on your permit type (work, study, family, entrepreneurship). In the consultation, we'll review your specific case: which documents you need, in what order to submit, and what to pay attention to. We'll give you a personalized checklist so you don't miss anything.

Don't panic. Rejection is not the end. In the consultation, we'll analyze the reason, check whether you can appeal or submit a new application. We'll explain deadlines and options. The sooner you reach out — the more options you have.

Processing times depend on the application type. Permit renewal — usually 2–4 months. First application — up to 6–9 months. Current processing times can be checked on the Migri website. In the consultation, we'll advise how to track status and what to do if the wait takes too long.

We translate and explain Migri letters. "Quick Question" service (20 €) — if you just need to understand what it says. If the letter requires action — we'll tell you what to do next.

Address registration is done through DVV (Digital and Population Data Services Agency). It can be done online or in the office. In the consultation, we'll explain the procedure, help fill in the data, and verify everything is ready for submission. "Address / DVV" service — from 60 €.

The henkilötunnus is issued when you register with DVV. Without it, it's difficult to open a bank account, get a contract SIM card, or apply for benefits. We'll explain how to get the code faster and what to do while you wait.

DVV first (address registration and getting your henkilötunnus), then Kela. Without DVV registration, Kela won't accept your application. In the consultation, we'll give you the complete action plan for your situation.

To open an account, you usually need: passport, residence permit, henkilötunnus, and address confirmation. Some banks open accounts without a henkilötunnus. In the consultation, we'll select a suitable bank, explain requirements, and help with forms. Service — 70 €.

It happens. Reasons vary: insufficient documents, money laundering suspicion, lack of employment. We'll analyze your situation and advise which bank is more flexible, what documents to add, and how to improve your chances.

It depends on your situation. Nordea, OP, Danske Bank — each has its own requirements. In the consultation, we'll give a recommendation specifically for you, based on the documents you have.

1. You write to us and describe your situation. 2. We assess the scope and give you the price. 3. We agree on a time and platform (Zoom / WhatsApp / Teams). 4. During the consultation, we review your situation, answer questions, and create a step-by-step plan. 5. After the consultation, you know exactly what to do next.

A standard consultation is 30 minutes. That's enough for most questions. If the situation is complex (multiple topics, many documents) — it may take longer. We'll discuss in advance.

We help fill in forms together and review completed documents. Submitting documents to authorities is your responsibility — it's a system requirement (the applicant must submit in person). We prepare you so that you feel confident at every step.

Yes, if your situation is urgent (deadline, letter requiring a response) — write to us, we'll try to find time the same day or the next. Indicate urgency in your message.

You can try. Information is available online. But: it's scattered, often outdated, in Finnish or English. Mistakes in documents can cost months of waiting or result in rejection. Our consultation saves time, stress, and reduces the risk of errors. Half an hour of consultation equals several days of searching on your own.

We are an officially registered company FinnKonttori Service Oy. We operate legally, pay taxes, and provide receipts. You can verify us in the Finnish Business Register (YTJ). Communication through official channels, payment after service agreement.

Don't be. The Finnish system is complex even for Finns. You've moved to a new country, you're learning the language, adapting — that's an enormous load. Asking for help is normal and smart. We're here to help, not to judge.

Tell us about your situation — we'll assess honestly. If the case is beyond our expertise (e.g., requires a lawyer or attorney), we'll say so directly and recommend a specialist. We don't take on tasks we're not confident about.